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NVQ in Pharmacy Services

Testimonials

What did you think of the training? What did the training do for you?

• Small group, intimate – able to share experiences

• Speaker spoke well, clearly and plenty of information. Very thorough and enjoyable

• Good practice – made me realise we were doing well as a practice with SOP’s and general work within the dispensary

• Gave me lots of ideas to put to our practice to try to save us some money

• The speaker was very well informed and enthusiastic, and he opened my eyes to possibilities for improvement

• Excellent training, I have lots of new items to take back to the surgery and put  into action

• The training was very informative, it put things into place with what is said in the practice

• Interactive, fun and relevant

• Clarified lots of dispensary queries, chance to chat and compare notes with others. Provided lots of information

• I thought the training day was excellent. Things that were not 100% were made very clear to me

• I came on the course as a refresher and was pleased to be brought up to date on changes/pending changes about which I was unsure/unaware  

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What did we do well?

• Everything – speaker was very good and able to keep group interested and motivated

• Very factual and easy to understand handouts

• Tutor was fabulous, wish she could come to our surgery and tell everyone!

• Excellent presentation and knowledge

• Excellent, informative, clear and patient speaker. She was brilliant!

• Presentation style interesting ad relaxed, not boring. Felt really helped understand why we do it.

• Tutor knows what she talks about – uses examples from her work

• Make us feel at ease, able to speak up as and when

• Made it understandable and it was informal and relaxing, not like being at school!

• Very clear and precise training. It was nice to compare ideas with other surgery staff

• The content of the course was excellent. The delivery of the course also fantastic

• Well informed information – lots of verbal, written and visual information

What would you suggest we improve?

• Nothing – excellent

• Persuade practice managers of importance of training sessions

• Encourage more courses for dispensers

• No improvement necessary

Other comments

• A very worthwhile and enjoyable day. I will share the information with my colleagues

• Very well run, friendly and informal

• One of the best training courses I have been on in 30 years of pharmacy and surgery working

• A very enjoyable day “out of the office!” it was nice to bounce ideas with other dispensers

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  Feedback Scores

1 = Poor          5 = Excellent